Returns

Returns

1. To initiate a return, please contact our customer service team within 30 days of receiving your order to request a return authorisation. After 30 days, we cannot offer exchanges or refunds.
2. You must wait until you have written confirmation from ELS confirming acceptance of return. We WILL NOT accept returns without written confirmation of acceptance from ELS.
3. Any unauthorised returns sent to ELS will be sent back to the customer at their expense.
4. Returned items must be unused, in their original packaging, and in resalable condition to be eligible for a refund or exchange. ELS may request photo evidence.
5. If items returned are not in a resalable condition, even with ELS’ initial authorisation, returns will not be accepted and sent back to the customer, at the customer’s expense.
6. All shipping costs for return items are at the customer’s expense.
7. Once your return has been received, inspected and approved/rejected for a refund or exchange, we will notify you by email.
8. Refunds may take up to 10 business days to process. If you haven’t received the funds in your account, please contact your bank.